How can we help you?
Select a category and then the contact method that is most convenient for you.
TECHNICAL SUPPORT
Find answers to your questions quickly and learn how to troubleshoot your BE WAVE system. Still in doubt? Call our experts and ask them your questions.
COOPERATION
Do you want BE WAVE products in your offer? Great! We’ll guide you step by step so that your BE WAVE adventure can begin as soon as possible.
MARKETING
We would be happy to support you in promoting the BE WAVE system. Looking for inspiration or ready-made materials? We have plenty of them and they are all at your disposal. Haven’t found what you’re looking for? Let us know.
SERVICE & WARRANTY
Emergencies can always happen. The key thing is to deal with them quickly. Contact us and tell us what the problem is and our specialists will identify the best solution.
Do you have a question not related to the above categories? Give us a call or write to us at the SATEL head office contact details shown below.
SATEL sp. z o.o.
ul. Budowlanych 66
80-298 Gdańsk
Poland
Phone: +48 58 320 94 00
Fax: +48 58 320 94 01
E-mail: contact@bewave.systems
Contact hours on business days: 8:00 – 16:00 (CET)
EU VAT: PL 5840154038
Registered in the entrepreneurs’ register
run by the Gdańsk-Północ District Court in Gdańsk,
7th Business Division of the National Court Register
TECHNICAL SUPPORT
ADD TICKET
Log in to our Support Portal and add your ticket. Describe the problem and we will do our best to provide you with a comprehensive response and help you obtain the necessary information as soon as possible.
CALL US
Do you have an issue that you prefer to discuss in a conversation? Our helpline operates between 08:00 AM and 06:00 PM CET, Monday to Friday. You are welcome to contact us.
KNOWLEDGE BASE
FAQ — We have compiled a set of frequently asked questions and answers for you. Perhaps you can find the information you need here? Quickly and straight away.
VIDEO MATERIALS
We have put together a number of animations and videos on our YouTube channel, in which we explain how to install devices, replace the battery, start the system, add devices to it, and more. If you like this form of knowledge acquisition best, we encourage you to visit and subscribe to our channel.
COOPERATION
Filling in the form below is the first step to get BE WAVE in your offer. As soon as we receive your application, our Sales Department will contact you, and together will discuss the details of the cooperation.
Our Sales Department is open Monday to Friday, 08:00 AM – 04:00 PM CET, 58 522 66 13.
Our Export Department is open Monday to Friday, 08:00 – 16:00 (CET)
MARKETING
Are you preparing materials promoting BE WAVE? Great!
Do you have any questions? Call or write, we will be more than happy to help.
Our Marketing Department works from Monday to Friday, from 07:00 to 15:00 (CET).
SERVICE/WARRANTY
Warranty policy
In case of problems with BE WAVE devices used outside Poland, please contact the product seller or distributor directly. Product sellers and distributors are responsible for implementing the provisions of the Warranty Policy for products used outside Poland.